John Libbey Eurotext

Gériatrie et Psychologie Neuropsychiatrie du Vieillissement

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Satisfaction survey about general practitioners who used an External Mobile Geriatric Team Volume 19, issue 4, Décembre 2021

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Authors
1 CHU Grenoble-Alpes, service universitaire de gériatrie et gérontologie clinique, unité mobile de gérontologie, Grenoble, France
2 Filière gérontologique, Grenoble bassin Sud Isère, Grenoble, France
3 Université Grenoble-Alpes, France
* Correspondance

Context. The External Mobile Geriatric Team (EMGT) of the University Hospital of Grenoble-Alps (UHGA) intervenes with elderly subjects in a complex medicosocial situation at home at the request of the general practitioner (GPs). Objective. To evaluate the satisfaction of GPs after EMGT intervention. The secondary outcomes were the follow-up of recommendations and the training request of community partners. Method. Retrospective monocentric satisfaction survey of the 124 GPs who used EMGT from January 2015 to December 2018. Results. Participation rate of 44 %, representative of GPs liberal urban or semi-rural. Participants were “satisfied” or “very satisfied” with the responsiveness of EMGT to 84,2 % and 85,5 % respond favorably to the content of the evaluation. EMGT was described as having an expert and supportive role for GPs. The recommendations were followed more than 89 %. The participants wanted to 83,6 % that the EMGT conducts training sessions, mainly for “behavioral disorders management”. Following this survey, five improvement proposals were formulated: decrease the response time by recruiting trained staff, systematically send an e-mail post-analysis of the report to the doctor-applicant, use a platform of exchange, develop the partnership with the psychiatry team, and create a dematerialized resource space. Conclusion. This study contributed to the improvement of the city-hospital relationship by strengthening the links between the GPs of the CHUGA sanitary territory and the EMGT.