John Libbey Eurotext

Environnement, Risques & Santé


From risk assessment to crisis management: The case of sick building syndrome Volume 12, issue 4, Juillet-Août 2013

Université Paris-Est Centre scientifique et technique du bâtiment Département économie et sciences humaines 10, allée Louis Lumière 94300 Vincennes France, Conseils et études France, Université Paris-Est Centre scientifique et technique du bâtiment Division santé France, Université de Provence (ED 356) Laboratoire de psychologie sociale France, Université de Provence (EA 849) Laboratoire de psychologie sociale Aix-Marseille Université/Unîmes France

Sick building syndrome is a collective disorder that produces nonspecific symptoms. Its etiology remains unknown, and the uncertainty associated with it can be stressful. As the complexity of these crises has remained unexplained for several decades, we propose research hypotheses related to environmental quality, representations of the environment, social dynamics, communication processes, and management of uncertainty. We conducted a case study to develop a multi-criteria method based on social and environmental psychological, technical and sensory investigations. The data demonstrate the relevance of an interdisciplinary approach for explaining the emergence and the course of SBS.